Built to be usable by everyone.

What the site is built to do

• Every page can be used with a keyboard alone: links, menus, accordions, forms, the video players and the before-and-after comparison control all work without a mouse, with a visible focus indicator throughout, and a "skip to main content" link at the top of each page.
• Headings, landmarks and lists are marked up so that screen readers can navigate by structure. Menus and expanding sections announce their state. Images that carry information have text alternatives; decorative images are hidden from assistive technology.
• Text and background colours meet the WCAG AA contrast ratio, and the site remains usable at 200% zoom and on small screens, where tables reflow into stacked rows.
• Nothing flashes, and no content moves on its own for longer than a moment. If your device is set to reduce motion, the scroll-driven and entrance animations are turned off entirely.
• Forms label every field, explain errors in text next to the field, and never rely on colour alone. Nothing times out.
• Videos, when published, carry captions, and a written summary of each accompanies the player.

How it was tested

In August 2026 every page was checked with the axe-core accessibility engine at desktop and mobile widths, in its resting state and with menus, accordions, forms and other controls in use, and with Google Lighthouse. The issues found were corrected before this version was published. Automated tools find only part of what matters, so the site was also reviewed by hand for keyboard operation, reading order, and the sense that headings and link text make out of context. The audit record is kept with the site's documentation and is repeated when the site changes materially.

Known limitations

• The referral form (PDF). The downloadable referral form for physicians is designed for print and fax and is not a tagged, screen-reader-optimised PDF. Everything it asks for is also set out in ordinary text on the referring physicians page, and a referral in any format is accepted.
• Third-party players and links. Video is played through YouTube's or Vimeo's player, and links lead to Google, Instagram and other organisations' sites. The practice does not control the accessibility of those services.
• Illustrations. The line drawings on the procedure pages are described in text alternatives, but a drawing can only be summarised; the accompanying text carries the full explanation.

Alternatives to the website

Everything on this site can also be arranged by telephone. Call the office at (905) 639-2244; calls are answered at any hour, and you can always ask for a person. If you need information from this site in another format, such as large print, tell the office and it will be provided.

Tell us about a barrier

If any part of this site is difficult to use, the practice wants to know. Use the feedback box at the foot of any page (choose "Accessibility of the website"), or call the office. Reports are reviewed by the office and the people who maintain the site, and barriers that can be fixed are fixed. Please do not include health information in the feedback box.

Ontario's accessibility law

This statement is published in the spirit of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards, which reference WCAG 2.0 level AA for web content. The site is built to the more recent WCAG 2.1 level AA. The practice also welcomes patients with service animals and support persons, and asks that any accommodation needed for a visit be mentioned when the appointment is arranged so that it can be prepared for.

Statement version 1.0, August 2026. Related: privacy policy.