Feedback & Concerns
Tell us what we could do better.
The practice would rather hear it directly, because what reaches the office is what the office can act on. This page explains how to share feedback or raise a concern, and the independent route that also exists.
Why We Ask Directly
What reaches the office can change how it works.
A small practice improves on what patients tell it: how the phone was answered, how long the wait felt, whether the instructions made sense, whether something about a visit sat wrong. Feedback that reaches the office goes to the people who can change the thing it describes, often the same week.
There is a second reason to bring a concern to the practice directly. Ontario's health-privacy law treats even the fact that someone is a patient as protected information, so the practice cannot discuss anyone's care in public. A concern raised in public is one the office can read but cannot properly answer; a concern raised with the office can be answered in full.
How to Reach Us
Three direct routes.
By telephone
Call (905) 639-2244 and ask that your message go to the office manager. The phone is answered at any hour by the practice's AI assistant, which records your message and routes it; you can always ask for a person during office hours.
By post
Office of Dr. Justin Khetani, 1435 Plains Rd E, Unit 5, Burlington, ON L7R 3P9. Mark the envelope Private and it is opened by the office manager.
On this website
The feedback box at the foot of every page is being connected to a secure processing system. Until that work completes, nothing typed into it is transmitted — so for anything you want acted on, please phone or write.
The Independent Route
You can also go to the College.
Every doctor in Ontario is regulated by the College of Physicians and Surgeons of Ontario. If you have a concern about your experience or your care, you may raise it with the College — whether or not you raise it with the practice first, and at no cost. The College explains what it can look into and how its process works:
A Note on Public Reviews
Why the practice stays quiet in public.
The practice does not ask patients for public reviews, offers nothing in exchange for one, and does not respond to reviews with any information about anyone's care — including whether a person is a patient. That is not indifference. It is what Ontario's rules on physician advertising and health privacy require, and it is why the direct routes above exist: they are the ones through which the practice can actually listen, answer, and act.